jara9's Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to the jara9 platform and all of its related services, websites, and mobile applications. jara9 ("we", "us", or "platform") provides a safe and reliable online betting and casino service for users in Bangladesh.

The purpose of this Policy is to clearly inform you why jara9 collects your personal information, how it is used, who it may be shared with, and to keep you fully informed about your rights. By using jara9's services, you agree to the terms of this Privacy Policy.

This Policy may be updated from time to time. For significant changes, we will notify you by email or by displaying a notice on the platform. Continued use of the service will be considered as your agreement to the updated Policy.

2 Information We Collect

jara9 collects only the information that is necessary to provide the service and that is permitted to be collected lawfully. We collect the following types of information:

2.1 Registration Information

When you create an account on jara9, you are required to provide the following information:

• Full name (as per National ID card)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Preferred payment method details (bKash, Nagad, Rocket, or bank account number)
• Username and password

2.2 Identity Verification Information (KYC)

The following documents may be requested to meet security and regulatory requirements:

• National ID card (NID) or a copy of passport
• Proof of address documents (utility bill, bank statement)
• Proof of ownership of payment method

2.3 Transaction Information

A record of each of your financial transactions is kept, including the amount, date, method, and status of deposits and withdrawals.

2.4 Gaming Activity Information

Your gaming history, bet amounts, win and loss details, and session times are recorded automatically.

2.5 Technical Information

The following information is collected automatically while using the platform:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Cookie and session data
• Login time and logout time

3 Purpose of Using Information

jara9 uses the collected information only for the following lawful purposes:

• Creating and managing your account and ensuring service delivery
• Age verification (21 years or above) and identity confirmation
• Processing financial transactions — receiving deposits and sending withdrawals
• Protecting platform security and preventing fraud
• Monitoring gaming patterns to ensure responsible gaming
• Providing customer support and resolving complaints
• Maintaining compliance with applicable laws and regulations
• Improving platform functionality and enhancing user experience
• Informing you about relevant offers and promotions, subject to your consent

We never sell your personal information to third parties or use it for unauthorized purposes.

4 Sharing Information

jara9 strictly protects user privacy. We may share your information with third parties only in the following limited circumstances:

4.1 Payment Providers

Necessary information is shared with bKash, Nagad, Rocket, and bank transfer service providers to complete financial transactions. These providers are bound by their own privacy policies.

4.2 Technology and Service Partners

Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt) and cybersecurity specialists may have access to a limited amount of information, solely to fulfil their contractual responsibilities.

4.3 Legal Obligations

We may be legally required to disclose your information in response to applicable laws of Bangladesh, court orders, or valid requests from regulatory authorities.

4.4 Fraud Prevention

Information may be shared with relevant authorities to prevent fraudulent activity in the interest of platform security and the protection of other users.

5 Cookies and Tracking Technologies

The jara9 platform uses cookies and similar tracking technologies. These are stored as small data files in your browser and are used for the following purposes:

• Keeping your login session active
• Remembering your preferences and settings
• Analyzing platform functionality and performance
• Ensuring security and preventing unauthorized access

You can disable cookies from your browser settings, though this may limit some platform functionality. We do not use third-party advertising cookies.

6 Data Security Measures

jara9 uses industry-standard security technologies and practices to keep your personal information secure:

6.1 Encryption

All data transmission on the website and app is protected by SSL/TLS encryption. Your password and sensitive financial information are stored in encrypted form.

6.2 Access Control

Only authorized jara9 staff have access to your information, and only to the extent necessary to provide the service. All staff are bound by confidentiality agreements.

6.3 Server Security

Our server infrastructure is under continuous security monitoring. Data security is ensured through firewalls, intrusion detection systems, and regular security audits.

6.4 Payment Security

Financial transaction data is processed in accordance with PCI DSS standards. We never store your full bank card number or mobile banking PIN.

7 Data Retention Period

jara9 does not retain your personal information longer than necessary. The general policy is:

• All account information is retained while your account remains active.
• Financial transaction records are retained even after account closure for the duration required by applicable legal obligations (generally 5 years).
• Gaming activity logs are retained for a limited period for responsible gaming assessment and dispute resolution.
• Information may be retained beyond the specified period in cases of legal requirements or ongoing investigations.

Once the specified retention period has passed, information is securely deleted or anonymized.

8 Your Rights

jara9 respects your rights regarding your information. You have the following rights:

8.1 Right of Access

You can request a copy of the information we hold about you at any time.

8.2 Right to Rectification

If your account contains incorrect or incomplete information, you can request that it be corrected.

8.3 Withdrawal of Marketing Communications

You can stop receiving promotional emails and messages at any time. This can be done through your account settings or directly through our support team.

8.4 Account Closure

You can request to close your account at any time. However, some information may be retained for a specified period to meet legal obligations.

To exercise any of the above rights, contact us at [email protected] or through 24/7 live chat.

9 Protection of Minors

jara9 is a service for those aged 21 or above only. We do not intentionally collect personal information from any minor. The age verification process at registration and KYC document verification are carried out for this very purpose.

If we become aware that information from a minor has been collected by mistake, that account will be closed immediately and the relevant information will be deleted.

If parents or guardians believe their child has registered on the platform, please contact us — we will act promptly.

10 Third-Party Links and Services

The jara9 platform may contain content from game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, Evolution Gaming). These providers have their own privacy policies and jara9 is not responsible for the application of their policies.

When using payment services (bKash, Nagad, Rocket), the terms and privacy policy of the relevant payment provider will apply.

11 Changes to This Policy

jara9 reserves the right to update this Privacy Policy at any time. For significant changes, we will:

• Display a clear notice on the platform
• Send an update notification to the registered email address
• Update the "Last Updated" date at the top of the page

Continued use of the platform after changes will be considered as your acceptance of the updated Privacy Policy. If any change is not acceptable to you, you have the option to close your account.